Shipping and Returns
SHIPPING
JMR watches are built and sold in small batches. Some are ready to ship, while others may be available for pre-order.
IN-STOCK WATCHES
In-stock watches are typically packaged and shipped within 2–3 business days after your order is placed.
Once your order ships, you’ll receive an email with tracking information so you can follow it all the way to your wrist.
PRE-ORDERS
If a watch is listed as a Pre-Order, the estimated shipping timeframe will be shown on the product page before you purchase.
Because JMR watches are produced in small batches, those estimates can occasionally change. If there is a significant delay with your order, I’ll reach out and let you know.
No mysterious corporate supply-chain email. Just me telling you what’s going on.
SHIPPING COSTS
Shipping options and costs are calculated at checkout.
All watches are carefully packaged before leaving JMR.
WHERE DO YOU SHIP?
JMR currently ships from Grand Rapids, MI.
If you decide later that you want to offer international shipping, we can change this section.
RETURNS
I want you to be happy with your JMR.
If the watch isn't right for you, you may request a return within 14 days of delivery.
To be eligible for a return, the watch must be:
- Unworn and in its original condition
- Free from scratches, damage, or signs of wear
- Returned with its original packaging, accessories, and any included bracelet links
- Accompanied by proof of purchase
Trying it on is perfectly fine. Wearing it to dinner three times and then deciding it isn't really your color is a little different.
STARTING A RETURN
Email scott@jmrwatches.com with your order number and a brief explanation of the return.
Please contact me before shipping the watch back so I can provide return instructions.
Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.
REFUNDS
Once the returned watch is received and inspected, I’ll let you know whether the return has been approved.
Approved refunds will be issued to your original payment method.
Original shipping charges are non-refundable unless the watch arrived damaged, defective, or the wrong item was sent.
Depending on your bank or credit-card company, it may take several business days for the refund to appear after it has been processed.
PRE-ORDER CANCELLATIONS
Changed your mind while waiting for a pre-order?
Contact scott@jmrwatches.com as soon as possible.
If your order has not yet shipped, I’ll do my best to cancel the order and issue a refund.
Once a pre-order has shipped, the normal return policy applies.
DAMAGED OR INCORRECT ORDERS
Every watch is inspected before it leaves JMR, but if something arrives damaged, defective, or simply isn't what you ordered, contact me as soon as possible.
Email scott@jmrwatches.com with your order number and a few photos of the issue, and I’ll work with you to make it right.
QUESTIONS?
If you're unsure about sizing, availability, shipping, pre-orders, or anything else before ordering, just ask.